How cancellations, refunds and credits work on WowTrip Holiday bookings.
We would rather explain refunds clearly now than have you discover the rules at a difficult moment. Refund amounts depend on how far in advance you cancel and on the cancellation terms of the hotels, airlines and transport operators we have booked on your behalf. Your written quotation always lists the specific terms that apply to your trip.
All cancellations must be made in writing, by email to info@wowtripholiday.com or by message from the phone number you booked with. A cancellation takes effect only when we acknowledge it. Verbal cancellations are not accepted, because we need a clear written record of the date and time.
The cancellation charge is calculated from the date we acknowledge your written request, not the date you decided to cancel.
Unless your quotation states otherwise, the following scale applies to land arrangements. These are guidelines — the actual charge can never be less than what our suppliers charge us.
Peak seasons, festive periods, long weekends and special-event dates often carry stricter terms and may be fully non-refundable from the moment of booking. Where that applies, your quotation will say so explicitly.
The following are generally non-refundable once issued or booked, regardless of when you cancel:
If you leave a trip early, miss a scheduled transfer, or choose not to use a hotel night, meal or activity, no refund is payable for the unused portion. Where we are able to recover money from a supplier for an unused service, we will pass that amount on to you.
If we cancel a trip for reasons within our control, you may choose between a comparable alternative arrangement, a travel credit, or a full refund of the amount you paid us. If the cancellation is due to force majeure — extreme weather, natural disaster, pandemic, government restriction, strike or similar — we will refund everything we recover from suppliers, but we may not be able to recover the full amount.
Often the better option is to move your dates rather than cancel. Where suppliers permit it, we can transfer your booking to a new date. Any difference in price, plus any supplier amendment fee, is payable by you. Change requests made close to departure may not be possible at all.
Refunds are processed to the original payer, through the original payment method, once the cancellation charge and any supplier costs have been deducted. Where a booking was paid by bank transfer, the refund is made by bank transfer to the same account.
We initiate refunds within 7 to 10 working days of confirming the final refund amount. Depending on your bank or payment provider, the amount may take a further 5 to 10 working days to appear in your account. Refunds from airlines can take considerably longer, as we must first receive the money back from them before we can pass it on.
If you believe a refund has been calculated incorrectly, email info@wowtripholiday.com within 30 days with your booking reference and the details. We will review it and respond in writing. Raising a complaint does not delay the refund of any amount that is not in dispute.
To cancel a booking or ask about a refund, contact us at info@wowtripholiday.com or call +91 81789 60090. Please have your booking reference ready so we can help you faster.
Talk to us before you cancel — moving your dates is often the cheaper option.